At Alilo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy to ensure your shopping experience is as smooth and hassle-free as possible.
30-Day Returns Policy
- If you’re not completely satisfied with your order, you can return it to us within 30 days from the day you receive your parcel.
- We only accept returns for online orders purchased directly from our website.
- The product must be unused, in its original packaging, and unassembled, with instruction manuals and accessories included.
How to Return an Item
- Contact Customer Service: Reach out to our customer service team via email hello@alilo.mt to initiate the return process.
- Prepare Your Return: Ensure the item is unused, in its original packaging, and includes all instruction manuals and accessories.
- Ship the Item: Follow the instructions provided by our customer service team to ship the item back to us. Please use a trackable shipping method to ensure the safe return of your item.
Refund Process
- Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- You will receive an email confirmation once your refund has been processed.
Exchanges
- If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will arrange for a return or exchange at no additional cost.
Customer Support
- Our dedicated customer service team is here to assist you with any questions or concerns you may have about your return or refund. Feel free to contact us via email hello@alilo.mt for prompt assistance.