Delivery Information
At Alilo, we strive to provide a seamless and efficient delivery experience for our customers in Malta and Gozo. Below, you’ll find all the information you need about our delivery services, including costs, delivery times, and additional services.
Free Delivery
- Enjoy free delivery on all orders over €49.50 within Malta and Gozo. For orders below €49.50, a standard delivery fee (€6.00) will apply.
Delivery Times
- We aim to deliver your order within 2 business days of purchase. Our efficient logistics network ensures that your items arrive promptly and in perfect condition.
Delivery Areas
- We deliver to all addresses in Malta and Gozo, whether residential or business locations.
Gift Wrapping Service
- Make your gifts extra special with our gift wrapping service. Simply select the gift wrapping option at checkout, and we’ll take care of the rest.
Delivery Process
- Order Confirmation: After placing your order, you will receive an email confirmation with your order details.
- Processing: Our team will carefully prepare your items for shipment, ensuring they are securely packaged.
- Completed: Your order has been dispatched and our delivery partners will ensure your order reaches you within the specified time frame.
Returns and Exchanges
- If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item. We will arrange for a return or exchange at no additional cost.
Customer Support
- Our dedicated customer service team is here to assist you with any questions or concerns you may have about your delivery. Feel free to message us at hello@alilo.mt for prompt assistance.